Reset Filters
Search

Ordering Shipping
  How to place an Order   Tracking Your Order
  How to place an international order   When will my order ship?
  Locating an Order   Shipping Options
  Can I get a Catalog?   Alaska & Hawaii Shipping
  Faxing in My Order   Damaged Shipments
   I Want to Use my PayPal Gift Certificate   I did not receive my tracking number.
      Truck Shipments
Billing Returns
  Payment Methods   Returning an Order
  Can I Use a Purchase Order?   Exchanging an Order
  Who is PayPal?   Damaged Shipment
  Privacy & Security    
     
Other Questions SuppliesNet.com Forms
  Who is SuppliesNet.com   Click here to get Adobe Acrobat
  Do you have a Brick & Mortar Location?   SuppliesNet.com Order Form
  Our Business Hours   SuppliesNet.com Return Form
  Contacting SuppliesNet.com   SuppliesNet.com Return/Exchange Form
  Contacting PayPal    

WE WILL SAVE YOU 30-70%!

Welcome to SuppliesNet.com!  We are your source for Professional Drafting Supplies and Furniture.  We provide only the very best drafting instruments available...and we provide them at great prices! 

SuppliesNet.com

We have been selling drafting supplies and furniture since 1976. 

We began as a small courtesy  business of a reprographic firm in Shreveport, Louisiana.  As time progressed, so did we.  Eventually, becoming our own corporation and then growing into one of the largest drafting retailers in the United States.

We are based in downtown Shreveport at  305 Market Street.  If you would like to visit our facilities, we are available from 9am-5pm; Monday through Friday. Click here for a map.

Our Business Hours

  • Order Desk and Call Center is open 24 hours a day 1-800-737-8273

  • Customer Service 9:00 am - 4:00 pm Central Time Monday - Friday 1-800-737-8273

  • Retail Outlet 9:00 - 5:00 pm Central Time Monday - Friday

Contact Us

Mail: 305 Market Street

Shreveport, Louisiana 71101

or

 

Toll Free: 1-800-737-8273

Toll Free Fax: 1-800-965-4950

International Phone: 1-318-222-3466

International Fax: 1-318-677-2677

Email:support@suppliesnet.com

Shop with Security

It costs us a little more, but we feel that ensuring your online safety has to be a priority.  So, at SuppliesNet we have partnered withPayPal, America's most trusted online payment service, as an option for your online purchase.  We realize that many customers do not want to transmit their credit card information over the web, so we have provided two alternate ordering methods, by phone or by fax. 

  • To order by phone please call 1-800-737-8273, a representative is ready to help you. 
  • To order by fax or through the mail, pleaseclick hereand use the form to complete your order.
  • You will need Adobe Acrobat Reader to use the form.  It can be downloaded for free by clicking Adobe Acrobat Reader

Our Use and Disclosure of Information

Internal Uses
We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products 4) to improve our products and services.

We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.

Information Disclosure

Your credit card number, bank account and other financial information will NEVER be revealed to anyone except with your express permission or if we are required to do so pursuant to a subpoena or other legal process.

Disclosure to Third Parties Other Than SuppliesNet.com Subsidiaries

SuppliesNet.com will not sell or rent any of your personally identifiable information to third parties. SuppliesNet.com will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission.  These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

  1. We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers.  Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.
  2. We may disclose the information we collect to companies that perform marketing services on our behalf.
  3. If you do not want SuppliesNet.com to share any of your information with our joint marketing partners, please send an email to support@suppliesnet.com  to indicate that you do not want to receive Partner/Third-Party Promotions or the SuppliesNet.com Periodical Monthly Newsletter and Product Updates.
  4. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information (but not bank account or credit card information) to victims who request it.
  5. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
  6. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
  7. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Texas. However, this aggregated information is not tied to personally identifiable information.
  8. As with any other business, it is possible that SuppliesNet.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by SuppliesNet.com, including customer account information, but would continue to be bound by this Privacy Policy.
  9. We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.

PayPal

PayPal is a credit card processing company for SuppliesNet.com.  SuppliesNet.com does not own PayPal or have any business interest in PayPal, other than the processing of online credit card transactions.

If you are having trouble with PayPal please feel free to place your order by phone 24 hours a day 7 days a week.  Our representatives are eager to serve you at 1-800-737-8273.

If you are having problems with your PayPal account please contact them at:

Online athttp://www.paypal.com/

By Phone at: 1-402-935-2050 6am-Midnight

By Email:Email Form

At SuppliesNet be assured that you can shop secure and feel safe.

Would You Like a Physical Catalog ?

You can email us for a free catalog at support@suppliesnet.com.  Please be sure to include your name and mailing address.

If you would like to browse offline, you can click here to add a catalog to your order for 1ยข.  The catalog contains our entire product line, except Chartpak and Foster products.  You can type in the item number online to get pricing.

Would you like to Fax your Order?

You can fax your order to 1-800-965-4950.  For your convenience you may use a SuppliesNet.com order form, but it is not required.   Click Here for a Order Form.

How to use a PayPal Gift Certificate

Pick any items and add them to your cart with theButton.  During the check out process you will be prompted to provided a payment method.  Choose.  Follow the on screen prompts and you will be done.  Thank you for your purchase!

Placing an Order

We offer three way to place an order.

        By Phone - 1-800-737-8273 (24 hours a day/7 days a week)

        By Toll Free Fax - 1-800-965-4950

        Online

You can download an order form (though not required) atForms/Fax_Order_Form.pdf

 

International Orders

Currently, we accept international orders from Canada, Great Britain and Australia.

  • All prices are in $US.

  • Duties are the responsibility of the buyer and will be prepaid with your order

  • International orders currently cannot be placed online

  • You can fax in your order to 1-318-677-2677

  • You can phone in your order to 1-318-222-3466

If you do not live in one of these three countries, we will still accept your order with two conditions being met.

  1. Prepayment by Western Union money order for total Product charges (do not include shipping).  Easily obtained atwww.westernunion.com

  2. You must have a UPS shipping account.  Easily obtained atwww.ups.com

 

Payment Methods

We accept:

  • VISA

  • MasterCard

  • American Express

  • Discover

  • Government IMPACT Cards

 

Purchase Order Policy

Currently, purchase orders are accepted only from State Funded Educational Facilities.  Minimum purchase order amount is $100.  Terms are Net 30.  Purchase order must be faxed in to 1-800-965-4950.

 

Returns

At SuppliesNet.com we want you as a long time customer, not just a one time sale.  We believe that by providing the quality customer service that we all expect, you will stay a SuppliesNet.com customer.

If you decide you do not like what you ordered, we will gladly accept your return.  Most companies have a 30% restocking fee (some as high as 50%), but at SuppliesNet ours is 0%.  Not even a penny.  You only pay for shipping.

Simply, return your purchase to us within 30 days, in its original package, with a copy of your receipt and we will refund your full purchase price (less the actual amount of shipping).  For insurance and tracking purposes, we encourage you to ship returns to us by UPS or FedEx ground.  You may ship by the United States Postal Service, but you should properly insure your package and request delivery confirmation.

Keep in mind, when making a return, we may have waived the original shipping cost of your order but the actual shipping we paid, will be deducted from the return.

Please make sure you address all returns to:

SuppliesNet.com

Returns Department

305 Market Street

Shreveport, Louisiana 71101

318-222-3466

When a shipment is refused, we will deduct only the shipping to you and back to us from your original payment.

That's it, no questions, no problems.....just a long time professional relationship.

Questions? Email us at returns@suppliesnet.com

Guaranteed & No Restocking Fees

We will gladly accept the return of any item for any reason, even if you mildly do not like the item, please feel free to return it.  The restocking gimmick DOES NOT happen here!  Many companies count on you to not like the product, then hope you will return it so they will get their merchandise and your money.  Not here, we count on you to like every aspect of your purchase, so even though most discount online companies charge a restocking fee, we do not.  If you return a purchase, upon arrival of the return, we will gladly refund the full purchase price, less the cost of shipping.

Exchanges

We will be happy to exchange any item within 30 days of purchase, providing that the returned merchandise is:

  • In new condition
  • In the original packaging

Please us theExchange Formand label to expedite your exchange.  You will need Adobe Acrobat Reader to download this form. Click here to get Adobe Acrobat

Damaged Shipments

It seems no matter how well a package is prepared for shipment, there are times when even the best carriers damage the products. Of course, this is extremely inconvenient for everyone, but we are more than happy to do everything we can to solve the problem. First, if your order has arrived damaged, please accept delivery but use the following steps to expedite the handling of the matter.

  • For UPS or FedEx Shipments-

    You must notify us within one week of delivery (preferably within 1 business day). Call us at 1-800-737-8273 and let us know as soon as possible. Please provide our representative with the Credit Card holder's Name, City and State and a phone number. Also, please provide the item number(s) for any damaged items. We will file the necessary claim with the carrier and ship you a replacement. Do not automatically ship the item back to us. By doing so, the carrier is no longer responsible for any of the damages. This makes sense, in that the carrier no longer knows if they caused the damage or of the subsequent carrier caused the damaged. You will need to hold on to the damaged product for at least 10 days, but rest assured, we will not wait that amount of time to send your replacement. It will be sent within a few days of your notification to us. During the 10 day period, the carrier will come by to pick up the merchandise and it must be made available to the carrier. In most cases, they will call before they come, or drop of a note to let you know they will try again tomorrow. If the carrier is not allowed to pick up the damaged item, you will be charged for the second shipment, as you will be in possession of both products.

    For Motor Freight Deliveries(Truck Lines) -

    Please make a note of all damaged merchandise on the "e;bill of lading"e; at the time of delivery. Accept delivery. Call SuppliesNet at 1-800-737-8273. Please provide our representative with the Credit Card holder's Name, City and State and a phone number. Also, please provide the item number(s) for any damaged items.

     Alaska & Hawaii Shipments

We do accept orders from Alaska and Hawaii, but in most cases additional shipping charges will apply.

We will contact you with any additional shipping amount, giving you the opportunity to continue the processing of your order or to cancel th order.

Tracking Your Order

If you have provided an email address to us, we will send you a tracking number on the day following your shipment leaving our facility.  There are email filters that may block yor reception of our email, but you can still check the status of your order 24/7 using the following link: Track Your Order.  You will need your order number and the billing zip code.

Please keep in mind tracking numbers may take up to 1 business day after shipping before it posts to the site, though in most cases it will post the same day as shipment.

I Have Not Received my Tracking Number

We will provide your tracking number via email within 24 hours of shipping.  Please be aware that your anti-spam software could block our emails to you.  Please allow email fromsupport@suppliesnet.com.

Please feel free to access tracking information atTrack Your Order

When Will My Order Ship?

96% of all orders ship on the same business day or next business day.  Arrival at your destination ranges between 1 and 7 business days after shipping.

Drop shipped items may take longer.  All SMI brand solid wood tables are custom built and take 5 to 7 weeks for delivery.

Large items cannot be shipped by UPS or FedEx, therefore they travel by Motor Freight.  All Freight companies require a phone number for the destination.  It is imperative that you respond to our email request for your number, otherwise the trucking company may begin a $25 per day storage fee, until they are able to arrange delivery.

Shipping Options

Our Standard shipping includes UPS, USPS and several motor freight companies.

If you require expedited shipping, please call us before 1:00PM Central time.  Additional shipping charges will apply.

Please be aware thattrucking companiesonly provide delivery to the "e;end of their trailer."e;  In most cases the drivers are willing to help you remove the shipment from their truck, though it is not required.  If they happen to be unwilling to unload the shipment you will need to make arrangements.  For an additional fee most trucking companies will provide "e;inside"e; delivery.  This fee often ranges from $25 to $50.  The customer is responsible for any additional services you require.

Low Cost Shipping

Our standard shipping method for all items is by UPS ground.  All shipping based on a US address within the 48 continental US States.

Please look around, if you have any questions, please feel free to email us 24 hours a day, 7 days a week (support@suppliesnet.com) or give us a call between the hours of 8am-5pm CST, Monday through Friday at800-737-8273.