If you do not like the plotter pens that you have ordered, we will gladly accept your return. Most companies have a 30% restocking fee (some as high as 50%), but at SuppliesNet ours is 0%. Not even a penny. Customer service is one of our top priorities. Our plotter pens order desk and call center customer service reps are available 24 hours a day (1-800-737-8273).We have been selling plotter pens, drafting supplies and furniture since 1976. We began as a small courtesy business of a reprographic firm in Shreveport, Louisiana. As time progressed, so did we. Eventually, becoming our own corporation and then growing into one of the largest drafting retailers in the United States, selling much more than just plotter pens.